You are not sure whether exceptional circumstances existed?
contact us or use our service. We'll help you personally!
We have now collected all the information in order to pursue your compensation claim against the airline.
Next step: Once you permit us to begin we will start processing your case.
I could rely on Fairwings.Hanna from Bielefeld
A fantastic service!
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I allow Fairwings to make my claim for compensation.
If Fairwings is successfull I will receive up to 600€ refund, from which Fairwings reserves a 19% commission.
There will be no costs at any time for me (even if Fairwings is not successful).
I may withdraw my order within 14 days, it is sufficient to send an informal e-mail to [email protected].
Draw your signature in the field:(Clear field)
We have received your order and will now review it manually.
A confirmation of your order was sent to your e-mail inbox.
We will contact you within a day if we have any further questions.
Do you have any more questions?Simply contact us.
We have a good rapport with all airlines and we will negotiate the best result for you.
EU law is tricky. We know all of the details and what is most important.
Simply click through our short questionnaire and enter a few details about your flight - that's it. If we have questions, we will call you.
Simply give us your claim and we will do the rest. We will even go court for you if it is really necessary.
An EU regulation governs the amount of available compensation. Basically, the larger the flight distance, the greater the amount. It ranges from 250€ to 600€, as long as no exceptional circumstances occurred. Our lawyers will negotiate the best result for you. More...
Immediately after successful negotiations with the airline, you will receive your payout. Usually the whole process takes about two months. If the airline is difficult we may need to go to court which may take a bit longer.
Not a penny. Our attorneys and our team are working for you, and if we are successful, we will retain 19% of the reimbursement as commission fee for our services. If we do not succeed, we get nothing. At no time do you have to make any payments.
Perhaps the easiest and most direct means to contact Fairwings would be via the Chat option in the lower right hand corner of the screen. Additionally, you may email us at [email protected] or by telephone at +49-251-149 812 90 (German landline). Alternatively, if you would write us an email with your telephone number, we would also be happy to call you back promptly.
The delayed flight was annoying! But with Fairwings and its friendly customer service receiving my refund was so easy.Dirk Bendrich from Cologne